Complaints

We are committed to resolving any concerns you may have about our services. This page explains how to file a complaint and what to expect during the process.

How to File a Complaint

If you have a complaint or concern about services provided by Anton Ivanov, please contact us directly:

Anton Ivanov
iAssure Inc.
3575 Breard, Brossard, QC, J4Z 2E3
Email: [email protected]
Phone: (514) 575-6123

Please provide as much detail as possible, including:

  • Your name and contact information
  • A clear description of the issue or concern
  • Relevant dates, account numbers (if applicable), and documentation
  • What resolution you are seeking

Complaint Handling Process

We will:

  1. Acknowledge your complaint within 5 business days
  2. Investigate the matter thoroughly and fairly
  3. Respond with our findings and proposed resolution within 90 days
  4. Document all steps taken to address your concern

We take all complaints seriously and will work diligently to resolve your concern to your satisfaction.

Regulatory Complaint Procedures

Mutual Fund Complaints

If your complaint relates to mutual fund services provided through WhiteHaven Securities Inc., and you are not satisfied with our response, you may contact:

Ombudsman for Banking Services and Investments (OBSI)
Toll-free: 1-888-451-4519
Website: www.obsi.ca

OBSI is an independent dispute resolution service for banking and investment complaints.

Insurance Complaints (Québec)

If your complaint relates to insurance services provided through iAssure Inc. in Québec, and you are not satisfied with our response, you may contact:

Autorité des marchés financiers (AMF)
Toll-free: 1-877-525-0337
Website: www.lautorite.qc.ca

Insurance Complaints (Ontario)

If your complaint relates to insurance services provided through iAssure Inc. in Ontario, and you are not satisfied with our response, you may contact:

Financial Services Regulatory Authority of Ontario (FSRA)
Toll-free: 1-800-668-0128
Website: www.fsrao.ca

Important Note

Activities conducted through iAssure Inc. (insurance and other outside business activities) are neither the business nor the responsibility of WhiteHaven Securities Inc.

Complaints about insurance services should be directed to iAssure Inc. and the appropriate insurance regulator (AMF or FSRA), not to WhiteHaven Securities Inc.

Your Rights

You have the right to:

  • File a complaint without fear of reprisal
  • Receive a timely and fair response
  • Escalate your complaint to the appropriate regulator if you are not satisfied
  • Be treated with respect and professionalism throughout the process

Additional Resources

For more information about your rights and complaint procedures:

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